We want you to love your Barely Lab products. If for any reason you are not completely satisfied, our returns process is designed to be simple and fair.
Returns & Refunds Policy
Change of Mind Returns - 14 days
- You have the right to return your order within 14 days of receiving it, no questions asked.
- For hygiene reasons, skincare products must be unopened and sealed.
- Devices must be returned unused and in original packaging.
- Return postage for change-of-mind returns is paid by the customer.
Faulty or Damaged Products
- If your product arrives faulty, damaged, or develops a fault within the first 6 months, we’ll arrange a replacement or full refund at no cost to you.
- We may ask for photos or a short description of the fault to speed up resolution.
- In these cases, we will cover the return shipping costs.
- Please see further details in our terms and conditions page.
How to Return?
- Email us at returns@barelylab.com with your order number and reason for return.
- We’ll issue a Return Authorisation (RMA) number and instructions for sending the product back.
- Once we receive and inspect your return, we’ll process your refund or send a replacement.
Refunds
- Refunds are made via your original payment method.
- We will process refunds within 14 days of receiving your returned item.
- If only part of a bundle is returned, we will adjust the refund accordingly.
Exclusions
- Products returned without original packaging or in a used condition (unless faulty).
- Skincare items that have been opened or used.
- Orders returned outside the 14-day window, unless faulty.
- Please see further details in our terms and conditions page.